Shipping Policy

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. We like to enjoy our weekends and public holidays too.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We ask that you allow some additional days in transit for delivery. If there will be a significant delay in the shipping of your order, we will reach out to you via email or telephone.

Shipping rates and delivery times: 

Orders under $150.00

Service Cost Estimated delivery time
Regular $9.95 5-10 business days
Express $14.95 1-5 business days

 Orders over $150.00

Service Cost Estimated delivery time
Regular Free 5-10 business days
Express $14.95 1-5 business days

Delivery delays can occasionally occur and are outside of our control.

Shipment to P.O. boxes and street addresses: We can ship to addresses within Australia to both PO Boxes and street addresses. For addresses outside of Australia, we can only ship to physical street addresses.

Shipment confirmation and order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes: You are responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: Please review our Returns Policy in regards to receiving damaged items.

International Shipping Policy

We currently ship to the below countries:

  • United States of America
  • New Zealand
  • Europe (any country located within)
  • United Kingdom

Shipping rates and delivery times: 

Orders under $150.00

Service Cost Estimated delivery time
Regular $19.95 5-18 business days
Express $29.95 1-5 business days

Orders over $150.00

Service Cost Estimated delivery time
Regular Free 5-18 business days
Express $29.95 1-5 business days

For any questions and notices, please contact us at:

Faction Labs Pty Ltd ACN 630 813 893
Email: info@factionlabs.com
Last Update: 19 November 2019

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