Returns Policy
At Faction Labs, we are committed to ensuring you receive the right supplement for your workout and fitness needs. Please review the following details regarding our returns process, compliant with Australian Consumer Law.
Faulty or Damaged in Transit
If you receive a faulty, incorrectly supplied, or damaged item, you are fully covered by Australian Consumer Law and eligible for a refund, replacement, or repair.
• Dead on Arrival (DOA) Items: Please contact us at sales@factionlabs.com within 48 hours of delivery to streamline the returns process. You are entitled to a remedy (refund, repair, or replacement) if the product is faulty or damaged upon arrival.
Inspection and Rejected Returns
• Condition Check: Returned items will be inspected by our warehouse team. If a product is not in the same condition as when it was sent (i.e., unopened, unmarked, and undamaged), we will notify you.
• Rejected Returns: You have two options:
1. Ship Back at Your Cost: We can return the item to you.
2. Recycle the Item: We will dispose of the product.
If no response is received within 14 days, the item will be recycled.
Restocking Fee
A 10% restocking fee may apply to returns deemed eligible. This fee covers the cost of processing, inspecting, and handling the return.
Shipping
Please return items with Signature on Delivery. Faction Labs is not responsible for lost or missing returns without Proof of Delivery. Any items damaged in transit by your courier are your responsibility.
Refunds
Full refunds are only offered for defective, faulty, incorrectly supplied, or damaged goods, in compliance with Australian Consumer Law.
Return Number (RN)
All returns must have a valid RN clearly displayed on the parcel. Items must be returned in the original manufacturer's packaging, unopened and complete with any accessories received.
For further inquiries, please contact us at:
Faction Labs Pty Ltd
ACN 630 813 893
Email: info@factionlabs.com
Faulty or Damaged in Transit
If you receive a faulty, incorrectly supplied, or damaged item, you are fully covered by Australian Consumer Law and eligible for a refund, replacement, or repair.
• Dead on Arrival (DOA) Items: Please contact us at sales@factionlabs.com within 48 hours of delivery to streamline the returns process. You are entitled to a remedy (refund, repair, or replacement) if the product is faulty or damaged upon arrival.
Inspection and Rejected Returns
• Condition Check: Returned items will be inspected by our warehouse team. If a product is not in the same condition as when it was sent (i.e., unopened, unmarked, and undamaged), we will notify you.
• Rejected Returns: You have two options:
1. Ship Back at Your Cost: We can return the item to you.
2. Recycle the Item: We will dispose of the product.
If no response is received within 14 days, the item will be recycled.
Restocking Fee
A 10% restocking fee may apply to returns deemed eligible. This fee covers the cost of processing, inspecting, and handling the return.
Shipping
Please return items with Signature on Delivery. Faction Labs is not responsible for lost or missing returns without Proof of Delivery. Any items damaged in transit by your courier are your responsibility.
Refunds
Full refunds are only offered for defective, faulty, incorrectly supplied, or damaged goods, in compliance with Australian Consumer Law.
Return Number (RN)
All returns must have a valid RN clearly displayed on the parcel. Items must be returned in the original manufacturer's packaging, unopened and complete with any accessories received.
For further inquiries, please contact us at:
Faction Labs Pty Ltd
ACN 630 813 893
Email: info@factionlabs.com